Get support
The fastest way to reach us is from inside the app — support tickets live right next to your account, so we can see your plan and history and you can track our replies. Here's how.
Get help in the app
Support is built into Wayscript — no separate helpdesk account, no email ping-pong.
- 1. Sign in at write.wayscript.app/support. Use your normal Wayscript account — the Contact support panel opens as soon as you're signed in.
- 2. Tell us what's going on. Send a message and it becomes a private ticket. Screenshots of error text, the page you were on, and what you expected to happen all help us fix things faster.
- 3. Track the conversation. Our replies appear in the app — you'll see a badge on the support button in the left rail. Open Contact support any time to read and respond, on any device you use Wayscript on.
Already in the app? The same panel is behind the Contact support button at the bottom of the left rail.
When the app can't help
Some problems can't be raised from inside the app — you can't sign in, your account is locked, the app won't start, or the issue is about the account itself. For anything you can't resolve through the app, email [email protected] and a human will pick it up.
Where you can, write from the email address on your Wayscript account and tell us your platform (Windows, macOS, iOS, Android, or web) — it saves a round trip.
Billing and refunds
Questions about charges, renewals, or getting your money back are covered by our Refund Policy. Refund requests go to [email protected] as described there.